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Redes Sociais

Cidades 542643

Procon e Escola de Gestão oferecem treinamento a servidores 4d702n

O treinamento terá carga-horária total de 20 horas, em encontros de uma hora e meia, às quartas e sextas

Publicado há

4 anos

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A Escola de Gestão da Prefeitura de Rio Preto (EGP) iniciou nesta quarta-feira, 14, o curso de atendimento humanizado com 22 colaboradores do Procon, entre servidores e estagiários. O objetivo do treinamento é oferecer atendimento eficiente, com qualidade e agilidade, mas sem deixar de lado a empatia.

A responsável por ministrar o tema é a Educadora Interna Maria Helena Paz, que é servidora municipal desde fevereiro de 2019. Ela é bacharel em ciências contábeis e tem licenciatura plena em pedagogia. Também é pós-graduada em planejamento, implementação e gestão de cursos à distância; psicopedagogia; gestão escolar e alfabetização; e letramento.

Carlos Fett, coordenador acadêmico da EGP, ressalta que “o setor público enfrenta os desafios de melhorar a qualidade de seus serviços, aumentar a satisfação dos usuários e instituir um atendimento de excelência ao público. Por isso, este tema é primordial”.

Esse entendimento também é compartilhado pelo diretor do Procon, Jean Dornelas. “Nós recebemos, na nossa unidade, pessoas com diferentes tipos de carências. Pode ser uma carência econômica, mas também de informações. Normalmente, quem chega ao Procon já está ando por uma situação complicada e extremamente desgastante, que é um desacordo na relação de consumo. O atendimento humanizado é fundamental”, disse.

O treinamento terá carga-horária total de 20 horas, em encontros de uma hora e meia, às quartas e sextas. “Organizamos as aulas de maneira que não comprometa nosso atendimento que, em função da pandemia, segue de maneira remota”, explicou Dornelas.

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